Mail-Order Prescriptions Available
As a member of Senior Care Plus, you have the option of receiving some of your covered prescription medications through mail order. Senior Care Plus members can receive mail-order prescriptions from Postal Prescription Services (PPS) and Costco Mail-Order Services. If you take maintenance medications to treat chronic conditions such as arthritis, diabetes or high blood pressure, your benefit may provide a 90-day supply through mail order. Please refer to your Evidence of Coverage for more information.
Ordering new mail-order prescriptions
Postal Prescription Services (PPS) and Costco Mail-Order Services, provides mail order prescription service, for your Senior Care Plus pharmacy benefit.
Please ask your physician to write a new prescription. Then submit it to PPS or Costco using the instructions below. You must enroll with PPS or Costco before they will refill any mail service prescriptions. To avoid disrupting delivery of your transferred prescription refills, please enroll by one of these methods.
To enroll by mail, complete a Registration and Prescription Order Form; include the member ID and Rx group numbers that are printed on your member ID card, and return the form in the preaddressed, postage-paid envelope that PPS and Costco will provide.
To enroll online: on the home page, click on Enter Member Site; on the Member page, click on Prescription Medications on the left side of the screen; on the Prescription Medications page, scroll to the bottom and click on Mail-Order Service and follow the instructions for new enrollment. Upon completion, your enrollment will be processed within two business days. To enroll by telephone, call PPS at 800-552-6694 or Costco at 800-607-6861, seven days a week, 8 a.m. to 8 p.m., Pacific Time.
To request a refill of a transferred prescription, call MedImpact at 800-681-9585. Transferred prescriptions will not be mailed automatically. If you choose to enroll by telephone, a customer service representative can initiate your refill at that time. Allow at least 14 days for shipping and delivery of your prescriptions from the time that PPS or Costco receives your request.
After you enroll, you can mail the Registration and Prescription Order Form to PPS and Costco along with a new prescription for any medication that you wish to receive through mail service. Ask your physician to write the prescription for up to a 90-day supply and include the number of refills for up to one year, if appropriate. If you cannot obtain the prescription from your physician promptly, ask your physician to fax the prescription directly to PPS or Costco using their Prescription Fax Form. The physician's office must fax the Prescription Fax Form directly to PPS or Costco. You must have a 30-day fill of that prescription at a retail pharmacy before you may use the mail service.
Once you are enrolled and have established your prescriptions with PPS or Costco, you may obtain refills: by completing a refill request slip (included with every order) and mailing it to PPS by calling 800-552-6694 or Costco at 800-607-6861 to access an automated refill line or to speak with a customer service representative to order your refills directly; or by registering for PPS and Costco online.
To begin registration: visit the MedImpact Website via hometownhealth.com using the same navigation as when you registered with PPS or Costco; please allow 48 hours for them to activate your online account before attempting to use the online refill function; please remember to order your medications at least 14 days before your supply runs out, to allow time for shipping and delivery; and include the appropriate copayment amount with your order. You may pay with: Visa, MasterCard or Discover card; Personal check; or Money order. Please do not send cash. If you have any questions, please call the MedImpact Customer Service Department at 800-681-9585, 24 hours a day, seven days a week.
Please Note: Drug coverage benefits are subject to limitations. A formulary applies and is subject to change within the contract year without advance notice. If you have any questions, please contact Senior Care Plus Customer Services at 888-775-7003.
Material ID: Y0039_2015_SCP Website Approved Last Updated 10/01/2014.