Important notice for Hometown Health Members regarding an incident involving Orrick, Herrington & Sutcliffe, LLP.
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Important Announcements

August 3, 2023 – Nevada Department of Insurance Announcement Regarding Friday Health Plans 

View the DOI’s Press Release regarding Friday Health Plans titled: “Important Information for Members on Friday Health Plans of Nevada Members Special Enrollment Period Offered to Find New Coverage.”

June 9, 2023 – No Surprises Act Quarterly Attestation Reminder

Hometown Health has partnered with Better Doctor to fulfill the regulatory requirements of the No Surprises Act to ensure providers are attesting to their directory information on a quarterly basis. Your office will receive quarterly requests directly from Better Doctor to complete attestations. Providers with outdate information may be dropped from our provider directories. We appreciate your collaboration in keeping our directories up to date for our members.

January 26, 2023 – Fee Schedule Audit Underway

Hometown Health has invested in an outside auditing firm to review and ensure our 2023 plans and contract fee schedule builds are accurate. As such, your office may experience a slightly longer claims turn-around time for dates of service after January 1, 2023. We do not anticipate claims holding for longer than 30 days. We ask that you be patient during this audit process and ask that you not call Customer Service for claim status updates until at least 30 days after Hometown Health received the claim. We appreciate your patience as we complete the auditing work to ensure you are paid accurately throughout 2023.

January 19, 2023 – Hometown Health CAA Compliance Notification

This is to inform you that Hometown Health is in compliance with the Consolidated Appropriations Act (CAA) which was signed into law on December 27, 2020. The CAA includes a new prescription drug reporting requirement.

  • For 2020 and 2021 reporting due on 12/27/2022, Hometown Health has sufficient information to submit P2, D1, and D2 files and has coordinated with our Pharmacy Benefit Manager (PBM), Maxor, to submit D3 – D8 files for all of our fully-insured employer groups.
  • For 2022 reporting due 06/01/2023, reporting of the average monthly premium paid by members and the average monthly premium paid by employers will be required. These fields were waived for 2020 and 2021 reporting. We will be exploring next steps for these elements in early 2023 to enable Hometown Health to continue submitting on behalf of fully-insured groups. As we determine the appropriate actions we will reach out to our broker partners and fully-insured groups to close the gap on these two reporting fields.
August 19, 2022 – Hometown Heath Partners with University of Utah

Hometown Health is pleased to announce a new partnership with the University of Utah effective Aug. 1, 2022. As our new preferred partner, this grants in-network access to members of Hometown Health’s Commercial, TPA and Senior Care Plus plans for all University of Utah services, including but not limited to cancer care, neurology and cardiology. Out-of-state referrals may now be directed to the University of Utah. To learn more about University of Utah, click on the “University of Utah” link at the top of the Hometown Health Provider Directory page here.

September 29, 2022 – Friday Health Plan Network Lease Termination
Hometown Health and Friday Health Plan recently announced that they have mutually agreed to end their provider network lease agreement effective June 30, 2023. Friday Health Plan members will continue to access care through the Hometown Health provider network, and Hometown Health network providers should continue to service Friday Health Plan members through the June 30,2023 termination date. Friday Health Plan is currently working to develop their own provider network to service Friday Health Plan members for dates of service of July 1, 2023 and beyond.
September 1, 2022 – Hometown CEO David Hansen Set To Retire
In a press release yesterday, Renown Health announced that David Hansen, Hometown Health CEO, will retire on October 7, 2022. The release also noted that Bethany Sexton, MBA, will assume the role of CEO of Hometown Health effective September 12. 2022. You can read the full press release here.
August 30, 2022 – Legacy HMO Plans Employer Group Update
At the beginning of 2022 we sent out a list of employer groups who were on legacy HMO plans and excluded from the below limitations. The updated list of employer groups below remain on legacy HMO plans and are still excluded from the a limitations listed below
Please note, the below employer groups do not require a referral to see a specialist and are able to see a non-Renown primary care provider until the group renewal.
  • CGI, Inc
  • Clasen Quality Chocolate
  • Donor Network West
  • Sheet Metal Workers
  • Western Surgical Group
Commercial Employer Group HMO 2022 Network and Plan Changes (The above employer groups are excluded from the limitations below.)
  • New large group plans and new and existing small group plans must use a Renown primary care
    provider or Geriatric Specialty Care provider* (community pediatricians may be used).
  • Providers/facilities limited to Washoe, Carson, Lyon, Douglas and Storey County
    (ancillary providers such as DME and diabetic suppliers outside of the above counties can still be used,
    benefit authorizations as required by each plan still apply).
  • All services with the exception of urgent, emergent and prior authorized higher level of care must be done within the counties specified above.
August 19, 2022 – Hometown Heath Partners with University of Utah
Hometown Health is pleased to announce a new partnership with the University of Utah effective Aug. 1, 2022. As our new preferred partner, this grants in-network access to members of Hometown Health’s Commercial, TPA and Senior Care Plus plans for all University of Utah services, including but not limited to cancer care, neurology and cardiology. Out-of-state referrals may now be directed to the University of Utah. To learn more about University of Utah, click on the “University of Utah” link at the top of the Hometown Health Provider Directory page here.
July 14, 2022 – New Durable Medical Equipment Providers for Senior Care Plus
Senior Care Plus is pleased to announce we have added new Durable Medical Equipment (DME) Providers to our network to better serve our members. See our updated Durable Medical Equipment page on the Senior Care Plus website to learn more.
May 24, 2022 – Claims Payment Update
We have identified a common issue with member demographics that is causing claims to be rejected at the clearinghouse before routing to Hometown Health for payment. For your claim to process, please ensure that your patient’s member number, name, address, and date of birth align with HTH’s member records in Tapestry Link. If you need to check eligibility or look up member demographics, Tapestry Link is available to all providers for this purpose.
Additionally, we have  implemented a detailed claims rejection messaging system.  If a claim is rejected upon loading, your office will receive a 277 report listing the reason(s) (incorrect demographic, eligibility, etc.) the claim was not valid. Once you’ve received the rejection reason, you may submit corrected claims, but please do not do so prior to receiving the rejection reason report as the claim will reject again as a duplicate.
February 4, 2022: Provider Payment Update – Friday Health Plans
We are currently upgrading our technology which has caused unforeseen delays in claims pricing for Friday Health Plans members.  This has resulted in payment delays from Friday Health Plans to network providers.  Affected providers should see resumed payments starting next week.  If you have questions about claims with Friday Health Plans, please email and a Friday staff member will call or email back within 24-48 hours.
December 27: Transition to Link Provider Portal

To support membership growth, better serve our current members and partners, and fulfill our mission of making a genuine difference in the health and well-being of the people and communities we serve, Hometown Health will be going live with Link on Jan. 1, 2022.

With the implementation, there are a few important things to call out as we transition systems.

First and foremost, we are asking for your assistance to make sure members get the care and customer service they need. Please do not turn patients away. Members may contact you with concerning medical care, labs, imaging or prescription medications. Please take all reasonable steps outlined to assist our members before contacting the Customer Engagement Center.

  1. Members are receiving new ID cards with their insurance information. However, members may not receive these cards prior to Jan. 1, 2022.
    1. Please do not send patients away who do not have a card to present. A letter was sent to members containing their new member ID numbers, and please accept this letter as though it is their card. The member ID numbers from last year are not the same as their new Tapestry member ID number.
    2. If a patient presents without their new physical insurance card, coverage information will be available real time in Link to end users. Please see tip sheets on the homepage in Link for additional details.
    3. Members/Patients will be able to find their ID cards starting Jan. 1, 2022 within MyChart if they have an active MyChart account and Hometown Health insurance.
    4. MyChart Push notifications will be sent to patients with Hometown Health insurance outlining how to find their ID card and members info in MyChart.
  2. The HealthConnect portal is currently used to obtain prior authorizations. Beginning Jan. 1, 2022, authorizations will be requested via Link. To sign up for Link, please visit

We greatly appreciate your support as we work through this transition period. If you have any questions, please reach out to Hometown Health Customer Service at 775-982-3232.

Download these tips for your office here.

Register for Our New Provider Portal
Effective January 1, 2022 Hometown Health will be utilizing Link, a new secure web portal that will provide our provider partners access to referrals, claims, and enrollment information. HealthConnect will no longer be available after 12/31/2021.
Link will be our new provider portal for providers and their office staff. Hometown Health contracted providers and their staff will use Link to communicate, review insurance information, track claims, and manage referrals for patients.
Link will be available beginning January 1, 2022. If you don’t already have an account with EpicCare Link, Site Administrators can register now to be ready for this exciting transition. Once the site is active on January 1, 2022, Site Administrators will be able to grant access to other employees within their office.
We will be holding training sessions to help you understand and navigate Link easier. To sign up for training or find more information on Link, please visit our LINK page on our website.  We look forward to supporting you through this exciting transition.
Effective 1/1/2022 Ambetter will no longer be using the Hometown Health Network.
Currently, Ambetter leases the Ambetter Commercial Exchange network through Hometown Health in Nevada for all counties with the exception of Clark and Nye. Ambetter has made the decision that, effective 1/1/2022, they will contract directly with providers and will no longer be contracted with Hometown Health.  If you have any questions, please contact the Provider Relations team at and a representative will outreach to you.
Effective July 1, the Nevada Department of Corrections will be using Hometown Health’s Statewide Network.

Medical Claims for health care services provided to inmates of the Nevada Department of Corrections (NDOC) may be submitted in two different ways:

1. Inpatient Services – For inpatient stays in medical facilities that last longer than 24 hours, inmates are eligible for Medicaid. This includes observation care exceeding 48 hours, claims for those stays should be submitted to Medicaid for reimbursement. Claims will be noted by NDOC as “Medicaid Pending”. If Medicaid denies the claim, NDOC will provide an authorization number for services. Send Medicaid denied claims to:

Nevada Department of Corrections
C/O Hometown Health
PO Box 981703
El Paso, TX 79998-1703
EDI Payer ID: 88023

2. Outpatient Services – For all outpatient services, send claims to:

Nevada Department of Corrections
C/O Hometown Health
PO Box 981703
El Paso, TX 79998-1703
EDI Payer ID: 88023

All claims sent to Hometown Health for processing must include: inmate name, inmate ID number, date of birth and NDOC authorization number. NDOC authorization numbers may be obtained from NDOC by calling 775-887-3226 or 775-887-3209. Claims denied for no authorization number: providers need to reach out to NDOC Medical Administration at 775-887-3226 or 775-887-3209 to obtain authorization codes.

Wednesday, Jun. 30, 2021: Hometown Health and Carson Tahoe Regional Medical Center, Carson Tahoe Medical Group, and Carson Tahoe Continuing Care Hospital have renewed contracts to continue servicing our members

Over the past few months Hometown Health has been negotiating with Carson Tahoe Hospital and its related entities for a new contract. We are pleased to announce we have successfully negotiated a new contract resulting in Carson Tahoe Regional Medical Center, Carson Tahoe Medical Group, and Carson Tahoe Continuing Care Hospital remaining in-network for Hometown Health.

We are appreciative of the partnership with Carson Tahoe Hospital and its related entities and their collaboration to come to an agreement that enables us to keep health costs affordable for our members and the community.

The following Carson Tahoe Hospital entities will remain in network for Hometown Health and Senior Care Plus members on July, 1 2021:

  • Carson Tahoe Regional Medical Center (Carson Tahoe Hospital)
  • Carson Tahoe Behavioral Health, Inpatient
  • Carson Tahoe Medical Group (Carson Tahoe Health)
    • 1470 Medical Parkway, Suite 256 Carson City, NV 89703
    • 10539 Professional Circle, Suite 200, Reno, NV 89521
    • 2874 N. Carson St. Carson City, NV 89706 (Eagle Medical Center)
    • 775 Fleischmann Way, Carson City, NV 89703
    • 1800 N. Minnesota St. Carson City, NV 89703
    • 412 W. John St. Suite B Carson City, NV 89703
    • 901 Medical Center Dr. Dayton, NV 89403
    • 1460 S Curry St. Carson City, NV 89703
    • 926 Incline Way, Suite 150, Incline Village, NV 89452
    • 973 Mica Dr. Carson City, NV 89705
  • Carson Tahoe Continuing Care Hospital
  • Carson Tahoe Surgery Center
  • Carson Tahoe Pain Institute
  • Carson Tahoe Retail Clinics located in Walmart
  • Carson Tahoe Urgent Care Centers
Friday, May 21, 2021: Important Information Related to Contract with Carson Tahoe Regional Medical Center, Carson Tahoe Medical Group and Carson Tahoe Continuing Care Hospital

In recent negotiations, Carson Tahoe Hospital has demanded an 84% percent price hike on inpatient hospital services that will drive up the cost of health care for the members and customers we serve. In addition, Carson Tahoe is asking for 55% percent price hikes on long-term care, and a 20% percent increase on primary and specialty care.

While negotiations continue, the distance between Carson Tahoe Hospital’s demand and Hometown Health’s offer of continual increases over the next three years appears unsurmountable. As a result, and in order to help minimize disruption in care, we are providing early notice that all Carson Tahoe Hospital services and facilities will be out of network for Hometown Health and Senior Care Plus members effective July 1, 2021.

If an agreement is not reached by Wednesday, June 30, 2021, all services for Carson Tahoe Regional Medical Center, Carson Tahoe Medical Group, and Carson Tahoe Continuing Care Hospital will transition to other in-network providers to help minimize disruption in care and to help keep healthcare costs affordable.

Also on that date, any Hometown Health and Senior Care Plus members currently under the care of Carson Tahoe Medical Group providers will be contacted and offered a selection of an in-network provider. We are committed to the health of our community. While we continue to negotiate in good faith, and hope to come to a mutually beneficial agreement in the next 30 days, our top priority is ensuring members have immediate access to care they need. We will continue to keep you informed as negotiations continue.

Monday, Apr. 19, 2021: PPO Network Termination for Public Employees’ Benefit Program (PEBP)

The Public Employees’ Benefits Program’s (PEBP’s) PPO network contract with SHO and Hometown Health (HTH) will terminate effective June 30, 2021. On July 1, 2021, PEBP will transition to the Aetna Signature Administrators (ASA) network. Claims will continue to be handled through HealthSCOPE Benefits.

To ensure PEBP members are not unexpectedly billed for out-of-network coverage, PEBP is requesting all providers who do not participate in the ASA network to inform their PEBP (HealthSCOPE) patients of this change prior to providing any services on or after July 1, 2021.

IMPORTANT: Claims for dates of service prior to July 1, 2021 must be submitted to HealthSCOPE Benefits for processing no later than September 30, 2021. 

For questions, contact HealthSCOPE Benefits at 1-888-763-8232.

View the official termination letter from PEBP and HealthSCOPE.

Wednesday, Mar. 17, 2021: Inpatient Admissions Payments

Please be advised beginning May 1st, 2021 Hometown Health will no longer be responsible for payment of inpatient admissions when timely notification is not received as described in the 2021 Administrative Guidelines. Please review this and other important changes in the updated Administrative Guidelines which are effective May 1st, 2021.

Thursday, Mar. 4, 2021: Open Notes via MyChart

Renown Health will implement Open Notes via MyChart effective Mar. 17 in compliance with the 21st Century Cures Act. Please join one of two provider meetings for more information on how this impacts you and your practice:

  • Monday, Mar. 8 at 12:15 p.m.: (775) 325-5409, Meeting ID 857 438 520#
  • Thursday, Mar. 11 at 5:00 p.m.: (775) 325-5409, Meeting ID 318 892 781#

Please email for the video link and supporting documents.

Friday, Jan. 8, 2021: Acupuncture for Chronic Low Back Pain
Beginning Jan. 1, 2021 Medicare will cover acupuncture for chronic low back pain under section 1862(a)(1)(A) of the Social Security Act. The benefit information for our Senior Care Plus members is listed in the Evidence of Coverage (EOC) located on the HealthConnect portal. Acupuncture treatment for chronic low back pain will require prior authorization. For additional information, please visit the CMS website.
Please be advised, providers may not collect member cost share from members enrolled in the Qualified Medicare Beneficiary Program, a dual eligible program which exempts individuals from out-of-pocket costs.
Tuesday, Oct. 13, 2020: Friday Health Plans Partnership
Hometown Health would like to announce their partnership with Friday Health Plans effective January 1, 2021. Friday Health Plans will be leasing Hometown Health’s PPO network. This means they will utilize our PPO contracted rates and Hometown Health will be pricing claims based on those rate.
View more information here.
Signature HMO Plan will require a referral and prior-authorization for specialist office visits starting October 1, 2020. Please make sure a referral is in place prior to seeing our member.
Thursday, Jun. 25, 2020: Prior Authorization Update
Monday, Jun. 1, 2020: New COVID-19 FAQs on Medicare Fee-for-Service Billing
CMS released additional Frequently Asked Questions (FAQs) on recent COVID-19-related waivers to help providers, including physicians, hospitals and rural health clinics. Find more answers to questions on:
  • Outpatient therapy
  • Telehealth and appropriate coding
  • Federally qualified health centers
Tuesday, Apr. 14, 2020: Expanded Telehealth Services Update
Hometown Health recognizes CMS has expanded telehealth options and approved payment arrangements for these services. We are following CMS guidelines as it relates to provider payment for telehealth services. Please see the Medicare Telemedicine Health Care Provider Fact Sheet on for more information. For Commercial and Senior Care Plus members please refer to the members’ plan document in HealthConnect to ensure telehealth is a covered benefit and to confirm member cost sharing. Please see the grid below to determine which of our self-funded groups are covering Telehealth services.
telehealth coverage table
Please note – Hometown Health will contact you if your contract does not currently include telehealth service codes. Otherwise services will be reimbursed based off your current contracted rates.
Friday, Apr. 3, 2020: Signature HMO Plan PCP Referrals Not Required During COVID-19 Emergency

Due to the ongoing COVID-19 state of emergency, members of the Hometown Health Signature HMO plan will not be required to get referrals from Primary Care Providers to receive specialty care.  This COVID-19 policy is effective April 1, 2020 and will expire no later than September 30, 2020, unless otherwise extended by Hometown Health.

The above temporary COVID-19 no-referral policy does not change the requirement to obtain prior authorization from Hometown Health for services as listed in the plan document for any Hometown Health product.  Services related to COVID-19 never require prior authorization for any Hometown Health product.

Friday, Mar. 27, 2020: Prior Authorizations
Hometown Health does not require authorizations for screening, testing and treatment of COVID-19.  While authorizations are required for other services, including when a patient is admitted, a provider should never delay critical treatment because a prior authorization request is pending.  Hometown Health should always be notified when a patient is admitted and when a patient is discharged.
Wednesday, Mar. 18, 2020: Instructions Regarding Cancellations of Elective Procedures
For any cancelled or rescheduled elective procedure that have already been authorized, please do not call Hometown Health. Our preferred method of communication is to fax a list of members, including their name, ID and DOB, as well as the approved authorization number to 775-982-3744. For outpatient elective procedures, we will update the approved authorization to be valid through the end of this year. For any inpatient elective admissions, please fax us the same information, along with the date the procedure has been rescheduled for. We will update approved authorizations as soon as possible and send out updated approval letters.January