{"id":170759,"date":"2015-06-18T22:37:00","date_gmt":"2015-06-19T05:37:00","guid":{"rendered":"https:\/\/www.hometownhealth.com\/servicio-y-asistencia-a-los-afiliados\/procedimiento-de-reclamacion-de-los-afiliados\/"},"modified":"2024-10-22T15:49:16","modified_gmt":"2024-10-22T22:49:16","slug":"procedimiento-de-reclamacion-de-los-afiliados","status":"publish","type":"page","link":"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/procedimiento-de-reclamacion-de-los-afiliados\/","title":{"rendered":"Procedimiento de reclamaci\u00f3n de los afiliados"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"170759\" class=\"elementor elementor-170759 elementor-3758\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e3b948 e-con-full e-flex e-con e-parent\" data-id=\"3e3b948\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6557017 e-con-full e-flex e-con e-child\" data-id=\"6557017\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-794c644 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"794c644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Procedimiento de reclamaci\u00f3n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c4f4f0 elementor-widget elementor-widget-text-editor\" data-id=\"3c4f4f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4><em>Servicio y asistencia a los afiliados<\/em><\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0e4efa e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"f0e4efa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cf930b e-flex e-con-boxed e-con e-parent\" data-id=\"2cf930b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-43e392a e-con-full e-flex e-con e-child\" data-id=\"43e392a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4592f25 elementor-widget elementor-widget-text-editor\" data-id=\"4592f25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6>En <a href=\"https:\/\/www.hometownhealth.com\/es\/\" data-wpel-link=\"internal\">Hometown<\/a> Health, damos mucha importancia a satisfacer las necesidades de nuestros afiliados. Para ayudarnos a seguir ofreci\u00e9ndote las prestaciones y servicios que necesitas, necesitamos escuchar tanto tus preocupaciones como tus elogios. Como miembro de Hometown Health, tienes derecho a presentar una Apelaci\u00f3n o una Queja.  <\/h6>\n<h6>Una queja se define como cualquier expresi\u00f3n de insatisfacci\u00f3n sobre tu experiencia asistencial. Cuando presentes una queja, nos coordinaremos con quien corresponda para resolverla. Puedes presentar una apelaci\u00f3n si crees que debe revisarse una decisi\u00f3n que hemos tomado en relaci\u00f3n con las autorizaciones previas al servicio o con la forma en que hemos pagado una reclamaci\u00f3n. Hometown Health ha establecido un procedimiento de reclamaci\u00f3n dise\u00f1ado para proporcionar una respuesta r\u00e1pida, significativa y confidencial a tus problemas.   <\/h6>\n<h6>Pide ayuda inmediata a tu M\u00e9dico de Atenci\u00f3n Primaria si tienes preguntas o dudas sobre los servicios o tratamientos recibidos de proveedores contratados por Hometown Health.<\/h6>\n<h6>Escucharemos atentamente tus sugerencias y haremos todo lo posible para introducir mejoras en nuestro plan. Para m\u00e1s informaci\u00f3n sobre tus derechos de Apelaci\u00f3n y Reclamaci\u00f3n y sus procedimientos asociados, consulta tu Prueba de Cobertura de Hometown Health. Para ver tu Evidencia de Cobertura entra en <a href=\"https:\/\/www.hometownhealth.com\/mychart\/\" data-wpel-link=\"external\" rel=\"external noopener noreferrer\">MyChart<\/a>.  <\/h6>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c955099 e-flex e-con-boxed e-con e-parent\" data-id=\"c955099\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4de9778 e-con-full e-flex e-con e-child\" data-id=\"4de9778\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d453a6a e-con-full e-flex e-con e-child\" data-id=\"d453a6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-194e8b0 e-con-full e-flex e-con e-child\" data-id=\"194e8b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec09dc4 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ec09dc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M493.4 24.6l-104-24c-11.3-2.6-22.9 3.3-27.5 13.9l-48 112c-4.2 9.8-1.4 21.3 6.9 28l60.6 49.6c-36 76.7-98.9 140.5-177.2 177.2l-49.6-60.6c-6.8-8.3-18.2-11.1-28-6.9l-112 48C3.9 366.5-2 378.1.6 389.4l24 104C27.1 504.2 36.7 512 48 512c256.1 0 464-207.5 464-464 0-11.2-7.7-20.9-18.6-23.4z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLl\u00e1manos\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50f5fbb elementor-widget elementor-widget-text-editor\" data-id=\"50f5fbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"contact-callout__items\" data-icon=\"phone\">\n<li class=\"contact-callout__item\"><a class=\"contact-button\" href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/#\" data-icon=\"phone\" data-wpel-link=\"internal\"><strong>775-982-3232<\/strong> (Information in English)<\/a><\/li>\n<li class=\"contact-callout__item\"><a class=\"contact-button\" href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/#\" data-icon=\"phone\" data-wpel-link=\"internal\"><strong>Asistencia grabada 24 horas:<br \/>Llamada gratuita 800-336-0123<\/strong><\/a><\/li>\n<li class=\"contact-callout__item\"><strong>Servicio de Retransmisi\u00f3n TTY 711<\/strong><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ef08cd e-con-full e-flex e-con e-child\" data-id=\"5ef08cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-957f333 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"957f333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fal fa-mail-bulk\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEnv\u00edanos un correo electr\u00f3nico\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a08bd4e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a08bd4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"mailto:customer_service@hometownhealth.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-mailbox\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Env\u00edanos un mensaje<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afb4b64 e-flex e-con-boxed e-con e-parent\" data-id=\"afb4b64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7697d5e e-con-full e-flex e-con e-child\" data-id=\"7697d5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f2c3b2 elementor-widget elementor-widget-heading\" data-id=\"4f2c3b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Recursos de apoyo a los afiliados<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60d86eb elementor-hidden-mobile elementor-nav-menu__align-start elementor-widget__width-initial elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"60d86eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Men\u00fa\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-framed e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-60d86eb\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-173645\"><a href=\"https:\/\/www.hometownhealth.com\/es\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Inicio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173646\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Servicio y asistencia a los afiliados<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173647\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/eres-nuevo-en-hometown-health-empecemos\/\" class=\"elementor-item\" data-wpel-link=\"internal\">\u00bfEres nuevo en Hometown Health? Empecemos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173648\"><a href=\"https:\/\/www.hometownhealth.com\/es\/farmacia\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Farmacia<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173649\"><a href=\"https:\/\/www.hometownhealth.com\/es\/mychart\/\" class=\"elementor-item\" data-wpel-link=\"internal\">MyChart<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173650\"><a href=\"https:\/\/www.hometownhealth.com\/es\/para-los-empresarios\/beneficios-oftalmologicos-para-empresas\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Beneficios oftalmol\u00f3gicos para empresas<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173651\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/formularios-de-afiliacion\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Formularios de afiliaci\u00f3n<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173652\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/tu-tarjeta-de-afiliacion\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Tu Tarjeta de Afiliaci\u00f3n<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173653\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/procedimiento-de-reclamacion-de-los-afiliados\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Procedimiento de reclamaci\u00f3n de los afiliados<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173654\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/derechos-y-responsabilidades-de-los-afiliados\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Derechos y responsabilidades de los afiliados<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173655\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/afiliacion-y-elegibilidad-de-los-dependientes\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Afiliaci\u00f3n y elegibilidad de los dependientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173656\"><a href=\"https:\/\/www.hometownhealth.com\/es\/salud-mental\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Salud mental<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173657\"><a href=\"https:\/\/www.hometownhealth.com\/es\/directorios-de-proveedores\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Directorios de proveedores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173658\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/acontecimientos-vitales-que-cumplen-los-requisitos\/\" class=\"elementor-item\" data-wpel-link=\"internal\">Acontecimientos vitales que cumplen los requisitos<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Alternar men\u00fa\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-60d86eb\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-173645\"><a href=\"https:\/\/www.hometownhealth.com\/es\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Inicio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173646\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Servicio y asistencia a los afiliados<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173647\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/eres-nuevo-en-hometown-health-empecemos\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">\u00bfEres nuevo en Hometown Health? Empecemos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173648\"><a href=\"https:\/\/www.hometownhealth.com\/es\/farmacia\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Farmacia<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173649\"><a href=\"https:\/\/www.hometownhealth.com\/es\/mychart\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">MyChart<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173650\"><a href=\"https:\/\/www.hometownhealth.com\/es\/para-los-empresarios\/beneficios-oftalmologicos-para-empresas\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Beneficios oftalmol\u00f3gicos para empresas<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173651\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/formularios-de-afiliacion\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Formularios de afiliaci\u00f3n<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173652\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/tu-tarjeta-de-afiliacion\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Tu Tarjeta de Afiliaci\u00f3n<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173653\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/procedimiento-de-reclamacion-de-los-afiliados\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Procedimiento de reclamaci\u00f3n de los afiliados<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173654\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/derechos-y-responsabilidades-de-los-afiliados\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Derechos y responsabilidades de los afiliados<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173655\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/afiliacion-y-elegibilidad-de-los-dependientes\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Afiliaci\u00f3n y elegibilidad de los dependientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173656\"><a href=\"https:\/\/www.hometownhealth.com\/es\/salud-mental\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Salud mental<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173657\"><a href=\"https:\/\/www.hometownhealth.com\/es\/directorios-de-proveedores\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Directorios de proveedores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-173658\"><a href=\"https:\/\/www.hometownhealth.com\/es\/servicio-y-asistencia-a-los-afiliados\/acontecimientos-vitales-que-cumplen-los-requisitos\/\" class=\"elementor-item\" tabindex=\"-1\" data-wpel-link=\"internal\">Acontecimientos vitales que cumplen los requisitos<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Procedimiento de reclamaci\u00f3n Servicio y asistencia a los afiliados En Hometown Health, damos mucha importancia a satisfacer las necesidades de nuestros afiliados. Para ayudarnos a seguir ofreci\u00e9ndote las prestaciones y servicios que necesitas, necesitamos escuchar tanto tus preocupaciones como tus elogios. Como miembro de Hometown Health, tienes derecho a presentar una Apelaci\u00f3n o una Queja. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":170733,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"Comprende el procedimiento de quejas de los miembros de Hometown Health para resolver los problemas de forma eficaz. Explora nuestras directrices para garantizar una resoluci\u00f3n justa y eficaz. 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