On Jan. 1, 2022 we will launch the Link portal for our provider partners and sunset our HealthConnect portal.
The Link portal facilitates secure communication between Hometown Health and our providers and their support staff we have established relationships with. Link is a secure web portal used to grant providers and their staff access to referrals, claims and enrollment information for their patients. With the appropriate access, providers can use the Link portal to review both clinical and insurance information for their patients.
To request a new site for Link, please follow the steps in this “How to Register” document. Please note, users requesting the new site will be considered the Site Administrator. Only Site Administrators need to register. Site Administrators will then put in requests for additional users once their account goes live. All accounts will go live and be available to access on Jan. 1, 2022.
As a Site Administrator, you will want to request Link access for your staff prior to Jan. 1, 2022 in order for your staff to view member eligibility and benefits, enter referrals and view claim information. Although you can use Link prior to Jan. 1, 2022 to request access for additional users, please DO NOT use any of the other insurance functions until Jan. 1 as HealthConnect is the appropriate portal to use through the end of this year.
Providers and their staff will use Link to communicate, review information, and manage referrals for health plan members. Link also allows providers and their staff to:
Our Provider Relations team will be holding training sessions for Link. We encourage providers and office staff to attend at least one training to ensure Link can be used easily and efficiently when we launch on January 1, 2022. You can attend multiple trainings if desired.
Register for Link training for the following dates and times: