The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey is a member experience survey conducted annually to a random sample regarding your experience with Hometown Health and the quality of healthcare that you receive from your healthcare provider. Below are the results from the last three years. These results are one of many tools that we use to develop quality improvement plans to enhance your over service and quality of care.
Primary Goals of the Survey
1. Provide members and the general public with information to help them make more informed choices
2. Help plans identify problems and improve the quality of care and services