HealthConnect How-To Videos

How-To: Reset Your Password

Account Management for SuperUsers

HealthConnect is a secure, web-based tool provided by Hometown Health. It enables participating healthcare providers to manage their Hometown Health members’ eligibility, claims and authorization submissions.

HealthConnect Features

Claims

• View and sort claims and eligibility information

• Select claim information by date of service

• Filter and look up claims data and view it by patient name, account number, claim number, referral number or check number

• Find the status of a submitted claim

• View and print the Explanation of Payments (EOP)

Referrals

• Submit and view authorizations electronically – View the Authorization Tip Sheet for Providers for more information.

Eligibility

• Filter and look up eligibility status for all Hometown Health and Senior Care Plus members

• View a member’s benefit documents for coverage guidelines and determine out-of-pocket costs, such as co-payments, deductibles and coinsurance amounts.

Provider Directory

• Search online for other Hometown Health participating healthcare providers

CPT and ICD-9 codes

• Filter and look up CPT and ICD-9 diagnosis and procedure codes

HealthConnect Forms

HealthConnect User Guide – Revised 03/2018
HealthConnect Established Office New User Agreement – Updated 04/2019
HealthConnect New Office Packet Instructions – Updated 04/2019
HealthConnect Update Established Office Information Sheet – Updated 04/2019
HealthConnect User Guide – Dental – Updated 12/2017