Please be aware HealthConnect will no longer be available after Dec. 31, 2021. Providers will use Link beginning Jan. 1, 2022. Learn more about Link and how to sign up here.

HealthConnect How-To Videos

HealthConnect Downloadable Resources

Hometown Health Benefit Thesaurus
Authorization Tip Sheet for Providers

HealthConnect is a secure, web-based tool provided by Hometown Health. It enables participating healthcare providers to manage their Hometown Health members’ eligibility, claims and authorization submissions.

HealthConnect FAQ

Have questions about HealthConnect? Click here to see frequently asked questions!

HealthConnect Features

Claims

• View and sort claims and eligibility information

• Select claim information by date of service

• Filter and look up claims data and view it by patient name, account number, claim number, referral number or check number

• Find the status of a submitted claim

• View and print the Explanation of Payments (EOP)

Referrals

• Submit and view authorizations electronically – View the Authorization Tip Sheet for Providers for more information.

Eligibility

• Filter and look up eligibility status for all Hometown Health and Senior Care Plus members

• View a member’s benefit documents for coverage guidelines and determine out-of-pocket costs, such as co-payments, deductibles and coinsurance amounts.

Provider Directory

• Search online for other Hometown Health participating healthcare providers

CPT and ICD-9 codes

• Filter and look up CPT and ICD-9 diagnosis and procedure codes

HealthConnect Forms

HealthConnect User Guide – Revised 03/2018
HealthConnect Established Office New User Agreement – Updated 04/2019
HealthConnect New Office Packet Instructions – Updated 04/2019
HealthConnect Update Established Office Information Sheet – Updated 04/2019
HealthConnect User Guide – Dental – Updated 12/2017