Contact Us

The myHometown Health mobile app allows members to access benefit information at their fingertips. Featuring fingerprint and facial recognition technology to keep member information safe and secure, members get 24/7 centralized access to:

• Benefits Documents

• Referrals

• Provider Search

• Claims

• Dependent Information

• Authorizations

• Member ID Cards

Our mobile app is available download in both the App Store and in the Google Play Store.  Have your Hometown Health ID ready for easy registration!

If you have additional questions or concerns about health insurance or Hometown Health, please contact our Customer Service Department with the information below:

Live Person Telephone Hours: Monday – Friday, 7:00 am – 8:00 pm
775-982-3232

24 Hour Recorded Assistance:
Toll Free 800-336-0123

Fax to Attention: Customer Service Department
775-982-3741

TTY Relay Service 711

Email at customer_service@hometownhealth.com

Visit us in person at our South Reno office:
Hometown Health
10315 Professional Circle
Reno, NV 89521

Office Hours:
Monday through Friday, 8:00 a.m. – 5:00 p.m.
Appointments are not required.

Click here for Senior Care Plus contact us information.