Frequently Asked Questions

How do I get in contact with Hometown Health?
Hometown Health Customer Service Hours:
Live Person Telephone Hours: Monday – Friday from 7 a.m. to 8 p.m. at 775-982-3232
Lobby: Monday – Friday from 8 a.m. to 5 p.m. (Please note that due to COVID-19 we are taking precautions to ensure our members health and safety. Our lobby is currently only open to Senior Care Plus members and limited to 10 people. Everyone is required to wear a face mask.)
Email at: Customer_service@hometownhealth.com
How can I locate my benefits?
All members are encouraged to create a My Benefits Coverage account and download our app from the Apple App Store or Google Play Store. You can access your benefits, limitations and exclusions, claims, authorizations, Primary Care information and Hometown Health Network Providers 24 hours a day. You can print your EOBs, ID cards and anything else you may need.
How can I obtain a copy of my ID card?
Once you become an active member with Hometown Health, you will receive your physical ID cards in the mail. You can also obtain a digital copy through out mobile app or request a copy in your My Benefits Coverage account.
How do I locate a Provider that is contracted with my plan?
Visit our “Find a Doctor” page or download our mobile app to use our Provider Search.
How can I pay my premium?
If you are insured under your employer group, you will not physically pay Hometown Health for your health insurance.
If you are an Individual & Family Plan member, you will need to create an account on My Benefits Coverage and set up your premium payments. You can set up pay as you go or recurring payment options.
Do I have pharmacy benefits?
Yes, your pharmacy benefits are through HometownRx. You can access your benefits and resources through your My Benefits Coverage account. Find Pharmacy FAQs here.
Can I submit for reimbursement for a medical service?
Yes, you can submit for reimbursement by filling out a Medical Claim Form.
Do I have emergency coverage out of the area?
Yes, in the event of an emergency, please go to your nearest hospital to seek care. Please refer to your Evidence of Coverage document that is located in your My Benefits Coverage account for more detailed information regarding your coverage for out-of-area emergency services.