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Important Benefit Information

At Hometown Health, the satisfaction of our members is our number one priority. We know that whether you are a broker partner or an employer group client, the accuracy and timeliness of member eligibility, enrollment, and disenrollment is of the utmost importance. To help you better understand Hometown Health’s policies and procedures, please review the topics below.
Eligibility Provisions
Timely Enrollment/Termination
Open Enrollment Information
Qualifying Life Events
Monthly Audit of Your Bill
Important Note: Updates and changes need to be made through our iChoose Portal or sent via 834 file transfers or paper forms sent to our Enrollment Department. Alternative benefit management sites will not transfer data to Hometown Health.

Contact Sales & Retention Today

775-982-3100
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Hometown Health Office Hours:
Monday – Friday, 8 a.m. to 5 p.m.
10315 Professional Circle, Reno, NV 89521
Hometown Health Office Hours: Monday - Friday, 8 a.m. to 5 p.m. Live Person Telephone Hours: Monday - Friday, 7 a.m. to 8 p.m. 24 Hour Recorded Assistance: Toll Free 800-336-0123  
    • 775-982-3232
    • Toll Free 800-336-0123
    • Información en espaƱol 775-982-3242
    • TTY Relay Service 711
    • 10315 Professional Circle, Reno, NV 89521
    • Get Directions
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Hometown Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

 
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