At Hometown Health, we place a high value on meeting the needs of our members. To help us continue to provide the benefits and services that you need, we need to hear your concerns as well as your compliments. If you have a concern or complaint regarding Hometown Health, you may initiate a grievance. Hometown Health has established a grievance procedure designed to provide a prompt, meaningful and confidential response to your issues.
Please seek immediate assistance from your Primary Care Physician if you have questions or concerns about services or treatment received from providers contracted with Hometown Health.
We will listen to your suggestions carefully and do all that we can to make improvements in our plan. For additional information about the member grievance procedure, please refer to your Hometown Health Evidence of Coverage. To view your Evidence of Coverage log into My Benefits Coverage.
You may reach us by:
Email at firstname.lastname@example.org
Live Person Telephone Hours: Monday – Friday, 7:00 am – 8:00 pm
24 Hour Recorded Assistance:
Toll Free 800-336-0123
Fax at 775-982-3741, Attention: Customer Service Department
TTY Relay Service 711