Member Service & Support

For our Valued Members

Four Simple Steps to Get Started

Below are four simple steps you can take to get started and make sure you get the most out of your Hometown Health insurance policy:
Step 1 — Sign up for MyChart
MyChat is a secure online tool that allows members to access and manage their health care and health insurance benefit information. Go to the MyChart page to learn more.
Step 2 — Review the Provider Directory
The online provider directory for your Hometown Health policy can be accessed through the Hometown Health website. Remember, to avoid unnecessary out-of-network provider charges, you will want to make sure
the provider you choose as your Primary Care Physician is listed in the Online Provider Directory. 
Step 3 – Review the Preferred Drug List
The Drug Formulary (Preferred Medication List) is a listing of preferred, covered medications intended for use by the physicians and pharmacy providers for health plan members. Visit the Pharmacy Services page to review the Formulary for your particular plan.
Step 4 – Download the myHometown Health mobile app.
You will typically receive your Hometown Health Member ID card by mail within 10 days of your plan activation date. Visit the App Store or Google Play Store from your smartphone – iPhone or Android and search for and
then download the Hometown Health free app. When first using the app, your login ID will be your member number and a personal identification number (PIN) will be your four-digit birth year.


Hometown Health Office Hours:
Monday – Friday, 8 a.m. to 5 p.m.
10315 Professional Circle, Reno, NV 89521