Your Membership Card

You will receive a membership card for each family member enrolled in Hometown Health. Please contact our Customer Service Department if you misplace your card.
Download Your Member ID Card to Your Smartphone
You will typically receive your Hometown Health Member ID card by mail within 10 days of your plan activation date. Visit the App Store or Google Play Store from your smartphone and search for the myHometown Health mobile app. When first using the app, your login ID will be your member number and a personal identification number (PIN) will be your four-digit birth year.
Sample HMO Membership Card.  Note the logos for Emergency Care on the back of the card.  OneHealth in Southern Nevada and PHCS Healthy Directions network outside of Nevada.

HMO Sample - Fixed

Sample PPO Membership Card.  Note the logos on the back of the card.  The OneHealth logo indicates Primary Care access in Southern Nevada and PHCS logo indicates the PHCS Healthy Directions network for Emergency Care outside of Nevada.

PPO Sample - Fixed

Sample National PPO Membership Card.  Note the logos on the card. The PHCS logo on the front of the card indicates access to the PHCS Primary Network for routine and emergency care. The OneHealth logo on the back of the card indicates Primary Care access in Southern Nevada.

National Sample - Fixed

Here are a few terms that you may see listed on your Member ID Card:
Effective Date: The date on which your Hometown Health plan policy becomes effective.
Name: Member name.
PCP: Your Primary Care Physician.
Enrollee #: The member number to identify your policy.
SDS Copay: Same Day Surgery co-payment.
Hospital Copay: Inpatient hospitalization co-payment.
UC/ER Copay: Urgent Care Center/Emergency Room co-payment. (Benefit limit may apply.)
Office Copay: Medical office visit co-payment (payable to your Primary Care Physician or specialist at the time of service).
Rx Copay: Prescription drug co-payment. Generic copayment/brand name copayment.
NOTE: Please present your Hometown Health membership card and pay any copayment due at the time you receive services. If you fail to present your membership card or notify the provider that you have Hometown Health coverage, you may be responsible for paying for the services rendered during that visit.

Contact Customer Service Today

775-982-3232

Hometown Health Office Hours:
Monday – Friday, 8:00 am – 5:00 pm
10315 Professional Circle, Reno, NV 89521